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All goods returned to Aspire must be accompanied by a Returns Authorisation Form signed and dated by an Aspire account manager before the products are returned. Please note licensed resources, digital products, Trainer's and Assessor's Guides/ Resources, Assessment resources, Additional Assessments and eBooks and international orders (see below) are not returnable.
Goods returned without a signed and dated Returns Authorisation Form will not be issued credit.
Goods must be returned in resaleable condition. Approved returns will receive a credit which will be processed for the invoiced value of the Goods returned, less a $20 charge for administration or 20% of the invoiced value of the books returned, whichever is greater. Please note that when a training package, qualification or unit is superseded, it is the customer ‘s responsibility to ensure they order the correct version, as no returns will be accepted for superseded material. Superseded training packages and units of competency can be checked on training.gov.au/search. Clients will not be issued credit for goods damaged in return transit.
Except for Australian Bookshops/Booksellers, goods must be returned within seven days of invoice date. For Australian Bookshops/Booksellers, goods must be returned within 30 days of invoice date.
Contact Aspire between 8.30am and 5.00pm (Australian Eastern Standard Time) on 03 9820 1300 to discuss the return of goods.
International orders (orders despatched to locations outside of Australia):
Goods despatched to locations outside Australia are not returnable.
If you are purchasing outside of Australia, deductions from your credit card may incur a conversion fee due and be subject to exchange rates. This will affect the final total shown on your credit card statement.