Aspire Training & Consulting Ltd ACN 054 306 428 trading as “Aspire Learning Resources” ABN 51 054 306 428 (Aspire) provides a bookshop/bookseller discount. All terms and conditions outlined below, including Aspire’s Returns policy apply to all Bookshops/Booksellers. Bookshop/Bookseller discounts are only available for print learner guides. To take advantage of any Bookshop/Bookseller discount you will need to order by telephone, mail, fax or email.


Aspire requires all orders be accompanied by payment. You can order your resources by telephone, mail, email or on Aspire’s website. Online orders require a valid credit card with sufficient funds, a current Aspire credit account or orders from Australian government organisations can be accompanied by a purchase order. A signed purchase order must be emailed or faxed to Aspire prior to processing orders. Any account falling outside the trading terms may be charged an additional 2% of the outstanding balance per month. Any changes requested to an online order after it has been confirmed are at the discretion of Aspire and will attract a 15% administration fee on the changed unit/s. This is only applicable to learner guides. Digital products are sold strictly firm sale only and cannot be returned. For a list of digital products please refer to the section below.

Digital products

Digital products are: eBooks, Online learning resources, Trainer’s and assessor’s guides/resources, Assessment resources. Digital products are available for purchase through All digital products are sold strictly as firm sale only and are non-returnable and non-refundable.

Please note; that although Pre-employment skills resources are digital products they can only be purchased under license and are therefore are subject to the terms and conditions of the licensing agreement.


Prices detailed in Aspire’s catalogue, promotional material, order forms and website are recommended retail prices and subject to change without notice. The availability of products and services may change from time to time. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any products or services acquired or ordered by you from Aspire.


All product prices are GST inclusive.

Freight charges

Aspire’s freight charges are subject to change without notice. Freight charges are GST inclusive. If you are not sure how to calculate your freight charge, contact Aspire directly.


The following delivery schedule is indicative only and subject to stock availability. Aspire will not be liable for any failure to observe these delivery times. Aspire endeavours to despatch orders within four business days. Delivery times are calculated from the despatch date. Following despatch, you will receive a consignment email providing a tracking number and details to track your package. For orders to be despatched to Australian destinations via regular post, please allow 10 working days from the date of despatch for delivery. For orders to be despatched to Australian destinations via express post, please check Australia Post’s Express Post Network for anticipated delivery timeframes from Melbourne. For international orders (including New Zealand), the delivery time will vary dependent on the destination. Please allow up to 14 working days from the date of despatch for delivery.


Please check your order as soon as you receive it. Please note that you may receive multiple boxes for your order. Please ensure you check the contents of all boxes carefully. If there are any issues with the contents of your order, please contact our Customer Service team on (03) 9820 1300 or email All issues must be addressed within 14 days of invoice date.

Returns policy

Aspire is a print on demand operation, therefore it is important that the resources you order are carefully selected. Except for Bookshops/Booksellers, customers have seven days from date of invoice to return any goods not required. If you wish to return any goods you must contact an Aspire Account Manager who will issue you with a Returns Authorisation Form which they have signed and dated. Only goods returned within the seven day timeline and that are received by Aspire in a resaleable condition will be accepted. Approved returns will receive a credit which will be processed for the invoiced value of the Goods returned, less a $20 charge for administration or 20% of the invoiced value of the books returned, whichever is greater. For Bookshops/Booksellers, goods must be returned in resaleable condition within 30 days of invoice date. Aspire will not accept returns for goods despatched to locations outside Australia.

When a training package, qualification or unit is superseded, it is up to the customer to order the correct version, as no returns will be accepted for superseded material. Superseded material can be checked on Aspire will not accept returns for any digital products or products that are made-to-order.


Any approved discounts are not available online and are not applicable to customised and licensed products. Aspire’s eBooks are purchased through MyConnect and therefore are ineligible for any discount offered on purchases made through Aspire’s online store.

Damaged goods

Goods damaged in transit to the client will be replaced in full.


©Aspire. Aspire publications are subject to copyright. Other than for the purposes of and subject to the conditions prescribed in the Copyright Act 1968, no part may by any means be reproduced, stored in a retrievable system or transmitted without Aspire’s prior written permission.


Aspire offers licensing arrangements for our Pre-employment skills range. These can only be ordered through Aspire’s website and are subjected to terms and conditions relevant to that licensing agreement.


It is your responsibility to satisfy yourself as the suitability of Aspire’s products. To the extent permitted by law, all express or implied warranties are hereby excluded. Warranties or guarantees implied by statute which cannot be excluded will apply however the liability of Aspire for breach of such implied terms will be limited, at the option of Aspire, to any one or more of the following: replacement of the products supplied or supply of equivalent product; payment of the cost of replacing the products or of acquiring equivalent products; payment of the cost of having the products repaired; and in no circumstances extends to consequential, indirect or special loss or damage.

Governing Law

These terms and conditions and your purchase of the products are governed by the laws of the State of Victoria, Australia. Both you and Aspire irrevocably submit to the exclusive jurisdiction of the Courts of or in Victoria, and Courts of Appeal therefrom.