BSBCMM101 Apply basic communication skills Release 1 describes the skills and knowledge required to develop basic communication skills in the workplace in particular gathering, conveying and receiving information together with completing assigned written information. It includes information on how to:

-identify workplace communication procedures
-communicate in the workplace
-draft written information

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXCMM101
• ISBN: 978-1-76059-311-7

Support resources

• Product Code: BSCMM101R1T
• ISBN: 978-1-76031-029-5