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BSBCMM301 Process customer complaints
BSBCMM301 Process customer complaints Release 1 describes the skills and knowledge required to handle formal and informal negative feedback and complaints from customers. It includes information on how to:
-respond to complaints
-refer complaints
-exercise judgement to resolve customer service issues
It contains learning content, case studies and examples, practice tasks and learning checkpoints.
Learner guides
- Product Code: BXCMM301
- ISBN: 978-1-76059-317-9
- Product Code: BSCMM301R1T
- ISBN: 978-1-76031-033-2
