This Learner Guide outlines how to think through a work problem and develop accurate questions that lead to solving it. The learning content encourages learners to devise questions and seek feedback on them, which builds strong collaborative skills. Critical thinking is placed at the fore of each topic. Learners discover how to analyse a series of typical problems to arrive at successful solutions that transfer to the workplace.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBCRT201
• ISBN: 978-1-76075-918-6

Support resources

• Product Code: BBCRT201SP
• ISBN: 978-1-76075-920-9