This Learner Guide explains how careful analysis and critical thinking can generate effective solutions to everyday problems in the workplace. Learners discover how to present information to their team and how to respond to feedback. The focus is on developing solutions that satisfy an organisation’s strategic objectives.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBCRT311
• ISBN: 978-1-76075-922-3

Support resources

• Product Code: BBCRT311SP
• ISBN: 978-1-76075-924-7