Business Services v7.0

This Learner Guide explains how to assess the purpose of a communication and evaluate which technique to deploy to provoke and encourage a response in the intended audience. It also describes how to research and select key ideas for presentation. It then covers how to debate and discuss ideas, responding to questions and responding to feedback constructively to refine the communication.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practise Assessments
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessment Marking Guide
• Talk with Others discussion topics
• Final Assessment Marking Guide
• Observation Scenario
• Third Party Report
• Competency Mapping spreadsheet
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency.