BSBCUS201 Deliver a service to customers Release 1 describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. It includes information on how to:

-establish contact with customers
-identify customer needs
-deliver service to customers
-process customer feedback

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXCUS201
• ISBN: 978-1-76059-323-0

Support resources

• Product Code: BSCUS201R1T
• ISBN: 978-1-76031-037-0