BSBCUS301 Deliver and monitor a service to customers Release 1 describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It includes information on how to:

-identify customer needs
-deliver a service to customers
-monitor and report on service delivery.

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXCUS301
• ISBN: 978-1-76059-326-1

Support resources

• Product Code: BSCUS301R1T
• ISBN: 978-1-76031-041-7