BSBCUS301 Deliver and monitor a service to customers
BSBCUS301 Deliver and monitor a service to customers Release 1 describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. It includes information on how to:
-identify customer needs
-deliver a service to customers
-monitor and report on service delivery.
It contains learning content, case studies and examples, practice tasks and learning checkpoints.
- Product Code: BXCUS301
- ISBN: 978-1-76059-326-1
- Product Code: BSCUS301R1T
- ISBN: 978-1-76031-041-7