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BSBCUS401 Coordinate implementation of customer service strategies
BSBCUS401 Coordinate implementation of customer service strategies Release 2 describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It includes information on how to:
-advise on customer service needs
-support implementation of customer service strategies
-evaluate and report on customer service
It contains learning content, case studies and examples, practice tasks and learning checkpoints.
Learner guides
- Product Code: BXCUS401
- ISBN: 978-1-76059-329-2
- Product Code: BSCUS401R2T
- ISBN: 978-1-76031-760-7
