BSBCUS401 Coordinate implementation of customer service strategies Release 2 describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. It includes information on how to:

-advise on customer service needs
-support implementation of customer service strategies
-evaluate and report on customer service

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXCUS401
• ISBN: 978-1-76059-329-2

Support resources

• Product Code: BSCUS401R2T
• ISBN: 978-1-76031-760-7