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BSBCUS402 Address customer needs
BSBCUS402 Address customer needs Release 2 describes the skills and knowledge required to manage the ongoing relationship with a customer. It includes information on how to:
-assist customer to articulate needs
-satisfy complex customer needs
-manage networks to ensure customer needs are addressed
It contains learning content, case studies and examples, practice tasks and learning checkpoints.
Learner guides
- Product Code: BXCUS402
- ISBN: 978-1-76059-332-2
- Product Code: BSCUS402R2T
- ISBN: 978-1-76031-764-5
