BSBCUS402 Address customer needs Release 2 describes the skills and knowledge required to manage the ongoing relationship with a customer. It includes information on how to:

-assist customer to articulate needs
-satisfy complex customer needs
-manage networks to ensure customer needs are addressed

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXCUS402
• ISBN: 978-1-76059-332-2

Support resources

• Product Code: BSCUS402R2T
• ISBN: 978-1-76031-764-5