BSBCUS403 Implement customer service standards Release 2 describes the skills and knowledge required to contribute to quality customer service standards within an organisation. It includes information on how to:

-contribute to quality customer service standards
-implement customer service systems
-implement team customer service standards

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXCUS403
• ISBN: 978-1-76059-335-3

Support resources

• Product Code: BSCUS403R2T
• ISBN: 978-1-76031-768-3