BSBCUS501 Manage quality customer service Release 2 describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It includes information on how to:

-plan to meet internal and external customer requirements
-ensure delivery of quality products and services
-monitor, adjust and review customer service

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXCUS501
• ISBN: 978-1-76059-338-4

Support resources

• Product Code: BSCUS501R2T
• ISBN: 978-1-76031-772-0