This Learner Guide explains how team leaders can gather information and ideas in order to define an approach to communication and teamwork according to organisational processes. It describes how leaders can encourage communication within their team and how they can use workplace networks to build relationships. The material also covers how to support colleagues in resolving work difficulties and how to implement improvements.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBLDR301
• ISBN: 978-1-76075-676-5

Support resources

• Product Code: BBLDR301SP