BSBLDR511 Develop and use emotional intelligence describes development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes information on how to:
- identify the impact of own emotions on others in the workplace
- recognise and address the emotional strengths and weaknesses of others
- promote the development of emotional intelligence in others
- utilise emotional intelligence to maximise team outcomes

The learner guide contains learning content, examples, case studies and activities to consolidate learning.

Learner guides

• Product Code: BXLDR511
• ISBN: 978-1-76075-123-4

Support resources

• Product Code: BXLDR511SP
• ISBN: 978-1-76075-124-1