Business Services v7.0

This Learner Guide explains how to confirm the vision and the mission of an organisation as the first step in developing a strategic organisational plan. It also explains how to analyse the internal and external environment as the second step. Then it details how to develop and circulate the strategic plan, how to implement it and how to review its effectiveness.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Assessments
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessment Marking Guide
• Talk with Others discussion topics
• Final Assessment Marking Guide
• Third Party Report
• Competency Mapping spreadsheet
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency.