This Learner Guide outlines how to prepare for a meeting by developing the agenda, confirming the timing with participants and providing meeting papers. It explains how to chair a meeting according to organisational procedures, including how to promote participation, problem-solving and decision making within the meeting. It then covers how to review and distribute the minutes of the meeting and how to report outcomes within designated timelines.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBTWK503
• ISBN: 978-1-76075-966-7

Support resources

• Product Code: BBTWK503SP
• ISBN: 978-1-76075-968-1