BSBWRK520 Manage employee relations describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It includes information on how to:

- develop employee and industrial relations policies and plans
- implement employee relations policies and plans
- manage negotiations to resolve conflict.

It contains learning content, case studies and examples, practice tasks and learning checkpoints.

Learner guides

• Product Code: BXWRK520
• ISBN: 978-1-76075-367-2

Support resources

• Product Code: BXWRK520T
• ISBN: 978-1-76075-369-6