This Learner Guide focuses on communication skills for team leaders who have responsibility for other workers, including workers with special needs or from different cultures. It explains how to analyse both the internal and external communication requirements of an organisation in order to establish communication protocols. It describes how to direct the communication of team members and how to identify barriers to communication. It explains how to negotiate and present in a persuasive and
professional manner, and how to mentor team members so they meet their own communication goals.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken