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BSBXCM501 Lead communication in the workplace
This Learner Guide focuses on communication skills for team leaders who have responsibility for other workers, including workers with special needs or from different cultures. It explains how to analyse both the internal and external communication requirements of an organisation in order to establish communication protocols. It describes how to direct the communication of team members and how to identify barriers to communication. It explains how to negotiate and present in a persuasive and
professional manner, and how to mentor team members so they meet their own communication goals.
Resources available
Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Assessments
• Topic Summaries
• Learning Checkpoints
Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessment Marking Guide
• Talk with Others discussion topics
• Final Assessment Marking Guide
• Observation Scenario
• Third Party Report
• Competency Mapping spreadsheet
• PowerPoint Slides
• Delivery Plans
PowerPoint Slides are also available separately per unit of competency.
- Product Code: BBXCM501
- ISBN: 978-1-76075-880-6
- Product Code: BBXCM501SP
- ISBN: 978-1-76075-882-0
