BSBXDB301^ Respond to the service needs of customers and clients with disability
^ New edition available.
BSBXDB301 Respond to the service needs of customers and clients with disability describes the skills and knowledge required to appropriately respond to the individual needs of customers or clients with disability, to maximise equal access to provided products or services.
It includes information on how to:
- determine service requirements for customers or clients with disability
- confirm whether customer or client needs can be met through services provided
- provide services to customers or clients with disability.
Other BSB Cross Sector Project units available:
BSBXTW301 Work in a team
BSBXDB501 Support staff members with disability in the workplace
- Product Code: BXXDB301
- ISBN: 978-1-76075-507-2
- Product Code: BXXDB301SP
- ISBN: 978-1-76075-509-6