CHCCOM005 Communicate and work in health or community services describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

This Learner Guide explains how to communicate effectively with people both verbally and non-verbally. It describes how to collaborate with colleagues and manage constraints to communication, including how to avoid, defuse and resolve conflict. Next, it outlines how to report problems to supervisors and complete workplace
correspondence and documentation. Finally, it explains how to contribute to continuous improvement in workplace practices.

The learning content builds knowledge and understanding by using:
• Step-by-step instructions on applying effective communication skills in work situations
• Straightforward explanations of how to clarify instructions and negotiate with colleagues
• Learning Checkpoints at the end of each topic to reinforce appropriate responses to communication constraints
• A range of examples and case studies that illustrate how carers communicate effectively in the workplace

Learner guides

• Product Code: CTCOM005
• ISBN: 978-1-76123-048-6

Support resources

• Product Code: CTCOM005SP
• ISBN: 978-1-76123-050-9