This Learner Guide explains how to identify and access authoritative sources of information and how to interpret information regarding legal obligations. It then outlines how to meet legal and ethical obligations and how to deal appropriately with ethical dilemmas, such as conflicts of interest. The material also explains how to participate in the continuous improvement of a service by sharing feedback and contributing to the ongoing review of policies and protocols.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: GECECE055
• ISBN: 978-1-76075-471-6

Support resources

• Product Code: GECECE055SP
• ISBN: 978-1-76075-473-0