FSKOCM003 Participate in familiar spoken interactions at work - NEW!
FSKOCM003 Participate in familiar spoken interactions at work describes the skills and knowledge required to participate in a limited range of familiar spoken interactions in the workplace, such as talking with co-workers, participating in workplace meetings, giving and responding to simple instructions, receiving and passing on simple messages, making an inquiry or reporting a problem.
Spoken interactions in the workplace are more than just speaking to colleagues and team members. They have a special purpose and are used in different ways by different audiences. Communicating effectively is essential to working well with others.
This Learner guide covers vital language skills that prepare learners for participating in everyday spoken interactions at work. It places the learning content in the Big River Zoo and divides it into a series of days, so that learners discover how to apply their interaction, communication and feedback skills in a practical, relatable setting as an assistant animal keeper.
The learning content boosts competency by including:
• Easy-to-follow explanations of how verbal and non-verbal communication is vital to performing tasks and building relationships
• Learning checkpoints at the end of each day that consolidate understanding
• Opportunities for self-reflecting on feedback and how to improve
The Learner guide features clear and accessible language. QR codes link to videos that bring the world of working at the Big River Zoo to life.
- Product Code: FSOCM003
- ISBN: 978-1-76075-547-8
- Product Code: FSOCM003SP
- ISBN: 978-1-76075-549-2