This Learner Guide covers vital communication skills that prepare learners for interacting appropriately with others at work. It places the learning content at Blooms Garden Nursery and divides it into a series of days, so that learners discover how to apply their interaction, communication and feedback skills in a practical and relatable setting as a nursery hand.
The learning content boosts competency by including:
• Easy-to-follow explanations of how verbal and non-verbal communication is vital to building relationships and interacting with colleagues and customers
• Learning checkpoints at the end of each day that consolidate understanding
• Opportunities for self-reflecting on feedback and how to improve
• A handy ‘Words to remember’ table for jotting down new words
The Learner Guide includes:
• Learner content
• Case studies
• Videos
• Practice tasks
• Workplace examples
• Topic summaries
• Learning checkpoints
An Assessment Support Pack is also available. The Assessment Support Pack is for trainers and assessors and contains the final assessment tasks, marking guides, mapping documents, delivery plans and more.
The Assessment Support Pack includes:
• Introduction Manual
• Practice Assessment Marking Guide
• Final Assessment Workbook (contains the Final Assessment)
• Final Assessment Marking Guide
• Observation Scenario
• Third-party Report
• Competency Mapping Spreadsheet
• PowerPoints Slides
• Delivery Plans
• Video Transcripts
Learner guides
- Product Code: FSOCM007
- ISBN: 1.0
Support resources
- Product Code: FSOCM007SP
- ISBN: 978-1-76075-581-2