FSKOCM02 Engage in basic spoken exchanges at work Release 1 describes the skills and knowledge required to interact with others in basic spoken exchanges at work, such as following simple instructions, engaging in informal exchanges with colleagues, leaving a short telephone message, or participating in a workplace team meeting. It includes information on how to:

-prepare to interact in basic spoken exchanges
-interact in basic spoken exchanges
-review own performance

The learner guide is printed in full colour and is presented in a clear and easy-to-read format to help learners at this level. It follows a story-based structure, using a simple continuous workplace scenario to address the unit requirements. It contains learning content, checkpoint activities to reinforce learning, examples and final assessment tasks.

Learner guides

• Product Code: FSOCM02R1
• ISBN: 978 1 74349 871 2

Support resources

• Product Code: FSOCM02R1T
• ISBN: 978-1-74349-872-9