FSKOCM03 Participate in simple spoken interactions at work Release 1 describes the skills and knowledge required to participate in a limited range of simple, spoken interactions in the workplace, such as talking with co workers, participating in workplace meetings, giving and responding to simple instructions, receiving and passing on simple messages, or talking with clients. It includes information on how to:

-prepare to participate in simple spoken interactions
-use oral communication skills to participate in simple spoken exchanges
-review own performance

The learner guide is presented in a clear and easy to read format to help learners at this level. It follows a story based structure, using a simple continuous workplace scenario to address the unit requirements. It contains learning content, checkpoint activities to reinforce learning, examples and final assessment tasks.

Learner guides

• Product Code: FSOCM03R1
• ISBN: 978 1 74349 903 0

Support resources

• Product Code: FSOCM03R1T
• ISBN: 978-1-74349-904-7