FSKOCM07 Interact effectively with others at work Release 1 describes the skills and knowledge required to interact effectively with external clients and internal staff such as giving or responding to spoken instructions, responding to customer queries and complaints, negotiating with co workers and management, explaining a workplace procedure, or taking telephone calls from the general public or internal staff. It includes information on how to:

-prepare to interact with others at work
-participate in interactions with others at work
-review own performance

The learner guide is presented in a clear and easy to read format to help learners at this level. It follows a story based structure, using a simple continuous workplace scenario to address the unit requirements. It contains learning content, checkpoint activities to reinforce learning, examples and final assessment tasks.

Learner guides

• Product Code: FSOCM07R1
• ISBN: 978 1 74349 935 1

Support resources

• Product Code: FSOCM07R1T
• ISBN: 978-1-74349-936-8