SIRXOSM003 Use social media and online tools
This Learner Guide explains how to determine an organisation’s communication requirements as part of selecting the right social media for reaching their customers. It shows how to create and format content and obtain approval to publish it. It also covers how to use a platform’s functions, upload files, and create links. Next, the material describes how to promote customer engagement with an organisation through the curation and posting of content before outlining the process of monitoring customer activity and dealing effectively with negative customer comments.
Resources available
Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints
Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans
PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.
*where the Unit of Competency requires an Observation be undertaken
- Product Code: BBXOSM003
- ISBN: 978-1-922466-60-0
- Product Code: BBXOSM003SP
- ISBN: 978-1-922466-62-4