TLIG2007 Work in a socially diverse environment describes the skills and knowledge required to apply cultural awareness, communication principles and problem-solving techniques to facilitate working in a socially diverse environment. This is done in accordance with workplace procedures, relevant anti-discrimination and equal employment opportunity regulations. It includes information on how to:

-communicate with customers and colleagues from diverse backgrounds
-deal with cross-cultural misunderstandings

It contains learning content, examples, case studies and activities to consolidate learning.

Learner guides

• Product Code: TLSG2007
• ISBN: 978-1-76059-251-6

Support resources

• Product Code: TLSG2007TA
• ISBN: 978-1-76059-364-3