This Learner Guide explains how to determine personal support requirements alongside the person to promote their right to informed decision-making. It outlines how to provide support services according to an individualised plan. Next, it describes how to monitor support activities, including consulting with the person to identify gaps in assistive technology needs. Lastly, it details how to complete reporting and documentation according to organisational policies and procedures.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples and Case Studies
• NEW! Videos
• NEW! Callouts and Margin Definitions
• NEW! Glossary
• NEW! Online Links
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
• NEW! How To: A Guide for Trainers and Assessors
• Practice Assessments Workbook
• Practice Assessments Marking Guide
• Final Assessment Workbook
• Final Assessment Marking Guide
• NEW! Workplace Scenarios
• NEW! Talk with Others Discussion Topics
• NEW! PowerPoint Slides
• NEW! Delivery Plans
• NEW! Recognition of Prior Learning (RPL) Guide and Templates
• NEW! Glossary
• Supporting documents
• Observation*
• Third Party Report*
• Mapping Guide

PowerPoint Slides are also available to purchase separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken