This Learner Guide explains how to develop ER and IR policies by analysing existing ER performance in relation to organisational goals and consulting with stakeholders in the development of IR policies. It then describes how to implement ER/IR policies, how to organise training to support them and how to review them to ensure they meet their intended outcomes. The material also explains how to manage negotiations to resolve conflict and how to reach a resolution that aligns with organisational objectives.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBHRM522
• ISBN: 978-1-76075-934-6

Support resources

• Product Code: BBHRM522SP
• ISBN: 978-1-76075-936-0