Business Services v7.0

This Learner Guide covers all the steps involved in developing systems for continuous improvement at work. It explains how to establish ways of working within a team and then sets out procedures for identifying areas for improvement. The material details how to implement innovative processes and capture new learnings in a knowledge management system. It also details how a culture of continuous improvement is maintained through evaluating processes, communicating with stakeholders, rewarding innovation and seeking feedback.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Assessments
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessment Marking Guide
• Talk with Others discussion topics
• Final Assessment Marking Guide
• Observation Scenario
• Third Party Report
• Competency Mapping spreadsheet
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency.