Business Services v7.0

This Learner Guide outlines the process of generating innovative thinking and creativity, which includes analysing trends, using techniques that facilitate thinking and reviewing innovation drivers and enablers. It explains how to then lead innovative practices and how to develop strategies and establish systems that promote an innovation culture. Finally, the material covers ways in which to sustain ongoing innovative thinking and practice and how to make changes in response to reflection and feedback.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken