This Learner Guide explains how to identify work activities that require communication and then select the appropriate means of communication based on organisational requirements. It outlines how to judge the right presentation method to relay instructions and how to use problem-solving and decision-making skills to resolve communication challenges. It stresses the value of considering the needs of others in negotiating work requirements to promote a respectful workplace.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: BBXCM401
• ISBN: 978-1-76075-876-9

Support resources

• Product Code: BBXCM401SP
• ISBN: 978-1-76075-878-3